Terms of Service

1. Agreement to Terms

By booking an appointment or using the services provided by dear Love Nails ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not book our services. These terms apply to all clients who book appointments for our mobile nail services in London.

2. Service Description

dear Love Nails provides premium mobile nail services, specializing in Korean and Japanese gel manicures, BIAB (Builder in a Bottle) overlays, Gel-X extensions, and bespoke 3D nail art. All services are performed at your location in London. We focus exclusively on natural nail health and do not offer acrylic or hard gel extensions.

3. Booking and Appointments

3.1 Appointment Booking

• All appointments must be booked in advance via our website, Calendly, or by direct contact
• We operate by appointment only and do not accept walk-ins
• A £20 non-refundable deposit is required to secure all appointments
• Appointments are not confirmed until the deposit has been received

3.2 Deposit Policy

• The £20 deposit is non-refundable under all circumstances
• Deposits are deducted from the total cost of your service on the day of appointment
• If you do not attend your appointment, the deposit is forfeited

3.3 Cancellation Policy

• Cancellations must be made at least 24 hours prior to your appointment time
• Cancellations made with less than 24 hours notice will incur a 50% service fee in addition to losing the deposit
• No-shows will result in forfeiture of the full deposit and may be charged the full service fee
• Repeated cancellations may result in refusal of future bookings

3.4 Rescheduling

• Rescheduling requests must be made at least 24 hours in advance
• One free reschedule is permitted per booking; subsequent reschedules may incur fees
• We will make reasonable efforts to accommodate your preferred date and time

4. Payment Terms

4.1 Payment Methods

We accept the following payment methods:

• Cash
• Bank transfer
• Card payment (contactless or chip & PIN)
• Apple Pay and other mobile payment methods

4.2 Payment Timing

• The remaining balance (after deposit deduction) is due on the day of your appointment
• Payment must be made immediately upon completion of services
• Failure to pay may result in refusal of future services

4.3 Pricing

• All prices are listed on our website and menu
• Prices are subject to change without notice
• The price applicable at the time of booking will apply to your appointment
• Complex nail art designs may incur additional charges, which will be discussed before service begins

5. Punctuality and Late Arrivals

• Please be ready and available at your specified location at the appointment time
• Arriving 10-15 minutes late may result in a shortened service to accommodate subsequent appointments
• Arriving 15 minutes or more late may require rescheduling, and your deposit will be forfeited
• We strive to arrive on time for all appointments. If we are running late, we will notify you promptly

6. Health, Hygiene, and Safety

6.1 Client Disclosure

Clients must inform us before their appointment of:

• Any allergies or sensitivities to nail products
• Medical conditions that may affect nail services (e.g., diabetes, circulation issues, skin conditions)
• Current medications that may impact nail health
• Pregnancy or breastfeeding status
• Any nail infections, fungal infections, or damage

6.2 Service Refusal

We reserve the right to refuse or discontinue service if we observe signs of infection, unsafe nail conditions, or any circumstances that may compromise health and safety. In such cases, deposits will not be refunded.

6.3 Hygiene Standards

• All tools and equipment are sanitized and sterilized according to industry standards
• Single-use disposable items are used where appropriate
• We maintain high standards of cleanliness and hygiene at all times

6.4 Illness Policy

• If you are feeling unwell, please notify us as soon as possible
• We may reschedule appointments for clients who are unwell, at our discretion
• If the technician is unwell, we will notify you and reschedule your appointment

7. Location and Environment

7.1 Service Location Requirements

As a mobile service, we require:

• A clean, flat surface (table or desk) with adequate space for equipment
• Good lighting conditions
• A comfortable chair for the client
• Access to electricity for UV/LED lamp
• A quiet, distraction-free environment for optimal service

7.2 Children and Guests

• For safety and focus, no extra guests or children are allowed during the appointment unless previously agreed
• Parents/guardians must supervise children at all times
• We are not responsible for any accidents or incidents involving non-clients

7.3 Parking and Access

• Clients must provide information about parking availability and access to their location
• Additional travel time or parking fees may be discussed for locations outside our standard service area

8. Service Guarantee and Aftercare

8.1 Service Quality

We are committed to providing high-quality nail services. With proper care, our gel manicures and BIAB treatments typically last 3-4 weeks. However, longevity depends on individual nail health, lifestyle, and aftercare.

8.2 Issues and Repairs

• If you experience any issues within 48 hours of service (e.g., lifting, chipping), please contact us immediately
• We offer complimentary repairs for service-related issues within 48 hours
• Issues caused by client negligence or failure to follow aftercare instructions are not covered
• Photographic evidence may be required for assessment

8.3 Aftercare Instructions

Clients are responsible for following aftercare instructions provided during and after the appointment. Failure to follow aftercare may void any service guarantees.

9. Limitation of Liability

To the fullest extent permitted by law:

• dear Love Nails shall not be liable for any allergic reactions, skin irritations, or adverse effects resulting from the use of nail products, unless caused by our negligence
• We are not responsible for damage to existing nail enhancements applied by other technicians
• We are not liable for natural nail damage that existed prior to our service
• We are not responsible for loss or damage to client property during mobile service visits
• Our total liability shall not exceed the amount paid for the specific service in question

10. Intellectual Property

All content on our website and social media, including photographs, nail art designs, logos, and written content, is the intellectual property of dear Love Nails. Unauthorized use, reproduction, or distribution is prohibited without prior written consent.

10.1 Photography and Social Media

• We may photograph your nails for portfolio and marketing purposes
• You may opt out of photography at any time
• Photos will be used on our website, Instagram, and other marketing materials
• We will not share your personal information without consent

11. Conduct and Respect

We are committed to providing a professional, respectful service. We expect the same from our clients:

• Abusive, threatening, or inappropriate behavior will not be tolerated
• We reserve the right to refuse service and terminate appointments if a client is disrespectful or makes us feel unsafe
• No refunds or deposit returns will be given in cases of behavioral issues

12. Data Protection and Privacy

We are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data in compliance with UK GDPR.

13. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to: severe weather, transportation strikes, illness, family emergencies, or other force majeure events. In such cases, we will make every effort to reschedule your appointment.

14. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated terms.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and dear Love Nails regarding the use of our services.

17. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us: